LuckyDays Terms and Conditions

Welcome to LuckyDays, the online casino operated by Jungle Media Ltd., incorporated in Malta (company registration no. C 79253), with registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. By accessing or using our platform at luckydays.com, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, please discontinue use of our services immediately. At Lucky Days, we are committed to providing a fair, transparent, and secure gaming environment for all eligible players.

1. About Us and Regulatory Information

We operate LuckyDays Casino under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03/06/2021. Our LuckyDays platform is fully regulated under MGA standards, ensuring that all games and services meet the highest requirements for fairness and player protection. Please note that certain games available on our site may be provided outside MGA regulation — these are clearly flagged in-game so you are always informed about the regulatory framework governing your gameplay.

Our registered operator, Jungle Media Ltd., is responsible for all aspects of the Lucky Days casino experience, including account management, payments, bonuses, and customer support. We have been serving players since 2019, and we remain dedicated to maintaining the trust of our growing global community.

2. Eligibility and Account Registration

2.1 Who Can Register

To use our services at LuckyDays, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country as listed in our full terms (see Section 3).
• You must not be on any self-exclusion register or have a history of problem gambling that would make participation inappropriate.
• You must provide accurate, truthful, and up-to-date information during the registration process.
• You may only hold one account per household, device, and IP address at Lucky Days.

2.2 Account Verification (KYC)

We are required by law to verify the identity of all players before processing withdrawals or when we consider it necessary for compliance purposes. As part of our Know Your Customer (KYC) process, we may request documents such as a valid government-issued ID, proof of address, and proof of payment method. Our Lucky Days casino login system is protected by industry-standard security measures, and we strongly encourage you to use a secure and unique VohVvW8Z^n[Q]PuF for your account.

3. Restricted Countries and Markets

We welcome players from a wide range of markets including Austria, Canada, New Zealand, Finland, South Africa, Thailand, and the United Arab Emirates. However, at LuckyDays, we are unable to accept players from a significant number of territories due to legal restrictions. These include, but are not limited to, the United States of America and all its territories, Australia, Belgium, Bulgaria, France, Spain, Sweden, the Netherlands, and many others. A full and current list of restricted jurisdictions is available in the complete version of our Terms and Conditions on our website. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before registering an account with us.

4. Deposits, Withdrawals, and Payments

4.1 Deposits

We accept a variety of deposit methods at Lucky Days to ensure convenient access for players worldwide. These include Trustly, BankID, Swish, debit cards, e-wallets such as Skrill, Neteller, and ecoPayz, as well as paysafecard, Instant Banking, and standard bank transfers. The minimum deposit amount is €20. E-wallet and prepaid card deposits are processed immediately, while bank transfers may take 2–5 working days to clear. Please note that a minimum deposit of €20 is also required to qualify for our welcome offer.

4.2 Withdrawals

Our payment team at LuckyDays processes all withdrawal requests within 24 hours, provided your account is fully verified and no additional documentation is required. The minimum withdrawal amount is €10 (or £10, or the equivalent in your local currency). We offer withdrawals via Visa, MasterCard, bank transfer, and e-wallets. Visa and MasterCard withdrawals typically take 1–3 banking days; bank transfers also take 1–3 banking days; e-wallet withdrawals are generally processed the same day. Please be aware that after processing, receipt of funds may take up to 5 banking days depending on your chosen payment method.

4.3 Currencies

We primarily support EUR and GBP, with additional currencies available depending on your market locale. Please refer to the deposit screen for currency options applicable to your region.

5. Bonuses and Promotions

5.1 Welcome Offer

At Lucky Days, we offer new players 200 Free Spins on Book of Dead upon making a first deposit of €20 or more. No registration is required when using Trustly or BankID — this is our fast and seamless onboarding experience. Please note that the Lucky Days casino no deposit bonus is not currently available; the welcome free spins are exclusively for players located in Finland and require a qualifying deposit to activate.

The following wagering conditions apply to our LuckyDays casino bonus:

• Free spin winnings are subject to a 40x wagering requirement.
• Maximum stake using bonus funds is €5 per spin or bet.
• Free spins and any associated bonus money expire 30 days after registration.
• Wagering contributions: Slots contribute 100%; Live Roulette, Live Blackjack, and other live casino games contribute 10%; table games contribute 5%; Jackpots, Arcade, Crash, Plinko, and Scratch games contribute 0%.

5.2 Other Promotions

We also offer exclusive bonuses through our Lucky Days casino app for Android users. The LuckyDays app, available as a direct APK download, provides access to 2,000+ games and app-exclusive promotions. Currently, the app promotion is the only active ongoing campaign beyond the welcome offer. We reserve the right to modify, suspend, or withdraw any promotion at our discretion and with reasonable notice.

6. Games and Software

Our LuckyDays online casino features over 1,000 games on our website, with 2,000+ available through our mobile app. We partner with leading software providers including Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming. Our game portfolio includes slots, jackpot games, arcade titles, crash games, Plinko, scratch cards, live casino games (powered exclusively by Evolution Gaming), and table games including blackjack and roulette. Our current jackpot pool stands at over €113 million, offering life-changing wins for eligible players.

7. Responsible Gaming

We take responsible gambling seriously at LuckyDays Casino. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and cooling-off periods. If you feel your gambling is becoming problematic, we encourage you to contact our support team immediately or reach out to a recognised gambling support organisation. Our platform is not intended for use by individuals with gambling disorders, and we are committed to preventing underage gambling at all times.

8. Limitation of Liability

We make every effort to ensure our Lucky Days platform operates without interruption or technical fault. However, we do not accept liability for losses caused by events outside our reasonable control, including but not limited to technical failures, communication disruptions, or third-party service outages. Our total liability to you under these terms shall not exceed the total amount deposited by you in the relevant session or transaction giving rise to the claim.

9. Dispute Resolution and Governing Law

These Terms and Conditions are governed by the laws of Malta. In the event of a dispute, we encourage you to contact our customer support team in the first instance via live chat or by email at help@luckydays.com. If a resolution cannot be reached directly, disputes may be referred to our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG), or escalated to the Malta Gaming Authority. Our regulator, the MGA, acts as the competent authority for all regulated matters relating to our LuckyDays casino operations.

10. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of LuckyDays following any update constitutes your acceptance of the revised terms. We recommend that you review these terms periodically to stay informed of any changes.

If you have any questions about these Terms and Conditions, please do not hesitate to contact our support team at help@luckydays.com. We are here to help and committed to ensuring your experience at Lucky Days is enjoyable, fair, and secure.