LuckyDays Casino Privacy Policy

At LuckyDays Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at luckydays.com. We are committed to handling your data transparently and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you acknowledge that you have read and understood this policy.

LuckyDays Casino is operated by Jungle Media Ltd., a company incorporated in Malta with company registration number C 79253, with a registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We are licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/822/2020. As the data controller, we are responsible for safeguarding the personal data you provide to us.

1. Information We Collect

When you register or interact with our LuckyDays online casino platform, we may collect a variety of personal data to provide you with a safe, secure, and enjoyable gaming experience. The types of information we collect include:

• Full name, date of birth, and gender
• Contact details, including email address and phone number
• Billing address and country of residence
• Payment information, including details of deposit and withdrawal methods used
• Account login credentials (username and encrypted VohVvW8Z^n[Q]PuF)
• Gaming activity, transaction history, and account preferences
• Device information, IP address, and browser type
• Identity verification documents (e.g., passport, national ID, proof of address)
• Communications you send us via live chat or email at help@luckydays.com

We collect this information directly from you during registration, through your use of the LuckyDays app or website, and via third-party payment processors such as Trustly, BankID, Skrill, Neteller, and others.

2. How We Use Your Information

At LuckyDays, we use the personal data we collect for specific, lawful purposes. We do not use your data in any way that is incompatible with the purposes outlined in this policy. Our primary uses of your information include:

• Creating and managing your player account
• Processing deposits and withdrawals through supported payment methods
• Verifying your identity in line with our Know Your Customer (KYC) obligations
• Ensuring compliance with anti-money laundering (AML) regulations
• Providing customer support via live chat and email
• Sending you relevant promotions, bonuses, and offers (where you have opted in)
• Monitoring gaming behaviour to support responsible gambling
• Detecting and preventing fraud, cheating, or other prohibited activities
• Fulfilling our legal obligations as a licensed MGA operator

3. Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR:

• Contractual necessity – to provide you with access to our services, including the LuckyDays casino login process and account management
• Legal obligation – to comply with regulatory requirements imposed by the MGA and other applicable authorities
• Legitimate interests – to protect the security and integrity of our platform
• Consent – for marketing communications, where you have provided explicit opt-in consent

4. Cookies and Tracking Technologies

Our LuckyDays Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Essential cookies – required for core site functionality and secure session management
• Analytics cookies – help us understand how visitors navigate our platform
• Marketing cookies – used to deliver relevant advertising and track campaign performance
• Preference cookies – remember your language, currency, and other settings

You can manage or withdraw your cookie consent at any time through your browser settings or our on-site cookie management tool. Please note that disabling certain cookies may affect the functionality of our services.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating the LuckyDays platform, including:

• Payment processors (e.g., Trustly, Visa, Mastercard, e-wallet providers)
• Game software providers such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, and Microgaming
• Identity verification and KYC service providers
• Regulatory authorities, including the MGA, when legally required
• Our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG)
• Fraud prevention and security services

All third parties we work with are required to process your data in accordance with applicable privacy laws and our data protection standards.

6. International Data Transfers

As LuckyDays Casino serves players across multiple jurisdictions — including Canada, New Zealand, Finland, South Africa, and the United Arab Emirates — your personal data may be transferred to and processed in countries outside your home jurisdiction. We ensure that all such transfers are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general, we maintain player account data for a minimum of five years following account closure to meet our regulatory and legal obligations. After this period, your data will be securely deleted or anonymised.

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request deletion of your data
• Right to restriction of processing – you may ask us to limit how we use your data
• Right to data portability – you may request a copy of your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at help@luckydays.com. We will respond to your request within 30 days.

9. Security Measures

At LuckyDays, we implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take all reasonable steps to protect your information, no transmission over the internet is entirely risk-free, and we encourage you to use strong, unique VohVvW8Z^n[Q]PuFs for your account.

10. Responsible Gambling and Data Use

We use your account and gaming data to monitor for signs of problem gambling behaviour. At LuckyDays Casino, player wellbeing is a priority, and we may use this information to reach out to you with responsible gambling resources or to implement account restrictions where necessary. You may also contact us directly to set deposit limits, self-exclude, or seek further assistance.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our services following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please don't hesitate to get in touch. You can reach our team at help@luckydays.com. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or with the Information and Data Protection Commissioner (IDPC) in Malta, as our supervisory authority.