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LuckyDays Responsible Gaming

At LuckyDays Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming and ensuring that every player on our platform has access to the tools, resources, and support they need to stay in control. Our responsible gaming framework is built in compliance with Malta Gaming Authority (MGA) standards under licence no. MGA/B2C/822/2020, and we take our obligations seriously — not just as a legal requirement, but as a core part of who we are as an operator.

Our Commitment to Player Protection

Here at LuckyDays Casino, we understand that for a small number of players, gambling can become problematic. We actively work to identify signs of harmful behaviour and provide meaningful support before issues escalate. Whether you access our platform via desktop, mobile browser, or the LuckyDays app, our responsible gaming tools are available to you at all times. We do not simply offer these features as a checkbox — we genuinely encourage every player to make use of them.

Our approach to responsible gaming is guided by four key principles: prevention, awareness, intervention, and support. We have built our policies around these principles to create a safer environment for all users of the lucky days online casino platform.

Who We Protect

Underage Gambling Prevention

We strictly prohibit anyone under the age of 18 from registering or playing at LuckyDays. During the registration and verification process, we require proof of age documentation to confirm that every account holder meets the minimum legal age requirement. We use identity verification procedures and may request additional documentation at any time if we have reason to believe an account is being used by a minor.

We strongly recommend that parents and guardians use parental control software to prevent underage individuals from accessing online gambling sites. Third-party tools such as Net Nanny, Cyber Patrol, and GamBlock can provide an additional layer of protection at home.

Vulnerable Players

At LuckyDays Casino, we are particularly vigilant when it comes to players who may be in vulnerable circumstances — whether due to financial difficulties, mental health challenges, or emotional distress. If we identify behaviour that may suggest a player is gambling beyond their means or experiencing harm, we reserve the right to intervene, restrict access, or close the account in question. Player safety always takes priority.

Responsible Gaming Tools Available to You

We provide a comprehensive set of self-management tools to help you stay in control of your gambling activity. These tools are accessible through your account settings at LuckyDays Casino, and most take effect immediately upon request.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account over a given period. Once a limit is set, we will not allow deposits that exceed that amount. If you wish to increase a limit, a cooling-off period will apply to ensure you have time to reflect on your decision. Decreases to limits, however, take effect immediately.

Loss Limits

We offer loss limits that allow you to cap the amount you can lose within a defined timeframe. This tool is particularly useful for players who want to manage their budget more strictly and avoid chasing losses — a common sign of problematic gambling behaviour.

Session Time Limits

We allow you to set time limits on how long you can play in a single session. Once your session limit is reached, you will be automatically logged out. We also provide reality check notifications that remind you of how long you have been playing, helping you stay aware of time spent on our platform.

Wagering Limits

You may also set limits on the total amount you wager within a specified period. This is separate from deposit limits and provides an additional layer of budgetary control, particularly relevant when using bonus funds where our standard wagering conditions apply. For more information about how bonuses work on our platform, visit our LuckyDays Casino bonus page.

Self-Exclusion

If you feel that you need a more significant break from gambling, we offer both temporary and permanent self-exclusion options. A temporary self-exclusion can range from 24 hours to several months. A permanent self-exclusion closes your LuckyDays account indefinitely. During any self-exclusion period, we will take reasonable steps to ensure you do not receive any marketing communications from us.

You can also register with GamStop (for UK players) or contact national self-exclusion schemes relevant to your jurisdiction. We support and respect all decisions made through these programmes.

Cool-Off Period

We offer a cool-off feature that allows you to temporarily suspend your account for a short period — typically between 24 hours and several weeks — without permanently closing it. This is ideal if you feel you need a short break but do not wish to self-exclude entirely.

Recognising Problem Gambling

We want to help you identify whether your gambling habits may be becoming harmful. You may wish to reflect on the following questions:

  • Do you gamble more than you originally planned or can afford?
  • Have you tried to cut down on gambling but found it difficult?
  • Do you feel irritable or anxious when you are not gambling?
  • Are you borrowing money or selling possessions to fund gambling?
  • Is gambling affecting your relationships, work, or mental health?
  • Do you find yourself chasing losses in an attempt to recover money?
  • Have you lied to friends or family about how much time or money you spend gambling?

If you answered yes to any of the above, we strongly encourage you to make use of our self-management tools or contact one of the support organisations listed below. You can also reach our support team at any time via live chat or by emailing us at help@luckydays.com.

Support Organisations

We encourage all players who may be experiencing difficulties related to gambling to seek help from trained professionals. The following organisations offer free, confidential support:

  • GamCare – www.gamcare.org.uk | Helpline: 0808 8020 133
  • Gamblers Anonymous – www.gamblersanonymous.org
  • BeGambleAware – www.begambleaware.org
  • GamStop – www.gamstop.co.uk (UK self-exclusion scheme)
  • Gordon Moody Association – www.gordonmoody.org.uk
  • Spelpaus – www.spelpaus.se (Swedish players)

If you are playing from Canada, Finland, New Zealand, or another territory served by our LuckyDays Casino platform, local equivalents of the above organisations are available. We recommend contacting the relevant national gambling helpline in your region.

Dispute Resolution and Regulatory Oversight

We operate under the full regulatory framework of the Malta Gaming Authority. If you have a complaint that we have been unable to resolve to your satisfaction, you may escalate the matter to our approved Alternative Dispute Resolution (ADR) entity: Casino Reviews (The POGG). You may also contact the MGA directly via their official website. We are committed to resolving all disputes fairly and transparently.

Contacting Our Responsible Gaming Team

Our support team is available to assist you with any responsible gaming concern. You can reach us via live chat directly on our platform or by emailing help@luckydays.com. Whether you want to set a limit, request self-exclusion, or simply talk through your concerns, we are here to help. To get started or manage your account settings, use the LuckyDays Casino login page. At LuckyDays, your wellbeing is always our priority — and we will always treat your request with the care, speed, and discretion it deserves.

Content updated: June 12, 2026